Returns & Exchanges

We want you to love your Lengbox experience, which is why we offer a straightforward 14-day return policy for unused and unopened products. If you are not completely satisfied with your purchase, follow our simple process to initiate a return or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at hello@lengbox.com with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original, unopened packaging to ensure they are protected from damage during transit back to our warehouse.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked shipping service to send the package to our designated returns center.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.